ratu365 Privacy Policy

This page describes what we collect when you use ratu365 and how we keep that data protected. Our privacy practices apply to all account holders accessing ratu365 via Android APK, iOS browser, or desktop. We collect only information necessary for account creation, identity verification, payment processing, and fraud prevention. We do not sell your data to marketing firms or data brokers.

We understand that your personal information—email, phone number, national ID, bank details—is sensitive. We encrypt it, restrict access to authorized staff only, and retain it only as long as required by law and our business operations. This policy explains our practices in plain language so you understand what happens to your data on ratu365.

If you have questions about your privacy or how we handle your data, contact our support team. We respond to privacy inquiries within 7 business days.

What We Collect When You Use ratu365

We collect different categories of data depending on how you use ratu365. When you create an account, we collect your email address and the password you choose. We hash your password using industry-standard encryption, so we cannot read it even if our database is breached. We also collect your username and the date you created your account.

When you deposit funds, we collect transaction details: the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the transaction ID, and the timestamp. We store these records for accounting and fraud detection.

Before your first withdrawal, we require KYC (Know Your Customer) verification. You submit a copy of your national ID or passport, plus proof of address. We collect and store these documents in encrypted form. We also collect your phone number so we can send two-factor authentication codes during login and withdrawal.

We collect your data for clear, legitimate reasons: account security, payment confirmation, fraud prevention, and legal compliance. No data sits unencrypted or unused.

Device and Usage Data

When you access ratu365 via Android APK or iOS browser, we collect technical data: your device type (Android or iOS), app version, operating system version, your IP address, and approximate location (city-level only, not street-level). We use this data to detect fraud (rapid logins from different countries), provide support, and optimize our service. We do not track you outside of ratu365.

We also track how you navigate ratu365—which pages you view, which games you play, how long you stay in the app. This helps us understand user behavior and improve our platform. For example, if we notice that many Android users abandon checkout at the payment-method screen, we redesign that screen for clarity.

Third-Party Processors and Data Sharing

We use third-party processors to handle certain functions on ratu365. Our payment processor receives transaction details (amount, payment method, transaction ID) to confirm deposits and process withdrawals. Our email provider receives your email address to send account notifications and password resets. Our SMS provider receives your phone number to send two-factor authentication codes and withdrawal confirmations.

These processors are bound by confidentiality agreements and may only use your data for the specific function we hire them for. We do not allow them to sell your data or use it for their own marketing. If you request a withdrawal to a bank account (mobile banking, local payment, online payment, e-wallet) or mobile wallet from Jakarta, Surabaya, Bandung, or Medan, the receiving bank or wallet provider receives your account details—this is necessary to deliver your funds.

Data encryption

We encrypt sensitive data (passwords, KYC documents, payment details) using AES-256 encryption. Data in transit uses SSL/TLS protocol. Even our staff cannot decrypt your data without authorization.

Data retention

We retain account data (email, betting history, transaction records) for 7 years for compliance and fraud prevention. KYC documents are retained for 7 years then deleted or anonymized.

Access controls

Our support team can view your email, username, and account history but cannot see your password or KYC documents unless you explicitly grant permission for dispute resolution.

Data breaches

If we discover unauthorized access to your data, we notify you via email and registered phone within 48 hours and provide guidance on account recovery steps.

Cookies and Tracking Technologies

We use cookies (small text files stored on your device) to remember your login session, your language preference, and your trusted-device status. Cookies allow you to stay logged into ratu365 across browser sessions without re-entering your password each time. We use first-party cookies only—cookies set by ratu365, not by third parties.

We do not use third-party tracking cookies that follow you across the internet. We do not use pixel tags or web beacons for off-site tracking. Your ratu365 activity stays on ratu365—we do not track you on other websites.

Your Rights on ratu365

You have the right to request correction of inaccurate data. If your name or address is incorrect in our system, contact us and we update it within 5 business days.

You have the right to request deletion of your data. We delete or anonymize your account data 90 days after you close your account, except where legal obligation (anti-money-laundering, tax compliance) requires longer retention.

You have the right to withdraw consent for data processing. If we collect data with your explicit consent (push notifications, analytics), you can opt out via Account Settings. Note: withdrawing consent may disable certain ratu365 features.

Data Location and International Transfers

Our servers may sit outside your jurisdiction. Your data may be processed and stored on servers located in different countries. International data transfer is necessary for our operations—for example, our payment processor may store transaction data in a country different from yours. We ensure that international transfers comply with applicable data-protection law and are protected by standard contractual clauses or similar mechanisms.

Children and Age Restrictions

We do not knowingly collect data from minors. Account creation on ratu365 requires you to confirm that you meet age and legal-capacity requirements in your jurisdiction. If we discover that an account belongs to a minor, we suspend the account and delete associated data within 30 days.

Changes to This Privacy Policy

We may update this privacy policy at any time. We notify you of material changes via email and in-app notification at least 30 days before the changes take effect. Your continued use of ratu365 after notification constitutes acceptance of the updated policy. If you disagree with changes, you can close your account and request deletion of your data.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or suspect a privacy violation, contact our support team via email or in-app messaging. We respond to privacy inquiries within 7 business days. For sensitive privacy concerns, use our encrypted privacy contact form available in your Account Settings under Privacy & Data.

Summary: How We Protect Your Data on ratu365

We at ratu365 collect your email, password, betting history, payment details, and KYC documents to operate our platform securely and compliantly. We encrypt all sensitive data, restrict staff access, and retain data only as long as required. We do not sell your data. We use third-party processors only under strict confidentiality agreements. You have rights to access, correct, and delete your data.

Our privacy practices are transparent and accountable. We respond to data requests and privacy concerns within 7 business days. If you ever feel uncomfortable with how we handle your data, contact our support team—we take privacy seriously and work to resolve your concerns.